Returns & Refunds Policy

Good for 15 days after receipt of your order. If 15 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Return Policy Does Not Apply To Products Purchased with a Discount Code.
All Returns are subject to a 15% restock fee at our discretion. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
* Free or Free Plus Shipping & Handling orders


To complete your return, we require a receipt or proof of purchase.
* Use the Contact Form on our Contact Page
* Send message requesting RMA for specific product, include order number and email used in original purchase.
* Within 48 hours you will receive an RMA #
* Ship your product to our Return Center
Living Scripture Strong Return Center
Attention RMA #: (include provided RMA # here)
1125 West Street, Suite 430
Annapolis, MD 21401
* Once Merchandise has been received and inspected, a refund will be issued. 


There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form and send your item to:

Product Exchange Center
Attention Order # (enter your Order # here)
1125 West Street, Suite 430
Annapolis, MD 21401


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the original purchaser.

Shipping
To return your product, you should mail your product to::
Living Scripture Strong
ATTN: Return Department
1125 West Street, Suite 430
Annapolis, MD 21401

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.